Watch video advice on accommodation and deposits here soon.

Before Moving In

• Take Photos & Document Everything – Upon arrival, take clear, timestamped photos of the property, especially any pre-existing damage or wear and tear.
• Check the Inventory List – Ensure everything listed is present and accurately described. Report any discrepancies to your landlord or letting agency in writing.
• Understand Your Tenancy Agreement – Read through the contract carefully, particularly the sections on deposit deductions, cleaning expectations, and damages.

During Your Tenancy

• Report Issues Promptly – Notify your landlord or agency about maintenance problems in writing and keep records of all correspondence.
• Keep the Property Clean & Well-Maintained – Regular cleaning helps avoid claims for professional cleaning costs at the end of your tenancy.
• Be Mindful of Guests – You’re responsible for any damage caused by visitors, so set house rules for shared spaces.

Before Moving Out

• Refer to the Move-In Inventory – Check the condition of furniture, appliances, and walls to ensure they match the original state (minus fair wear and tear).
• Thoroughly Clean the Property – Deep clean carpets, kitchens, bathrooms, and appliances. Consider hiring a professional cleaner if necessary, but keep the receipt as proof.
• Repair Minor Damages – Fill in small nail holes, replace blown lightbulbs, and fix anything minor that could be used as a reason for deductions.
• Take Final Photos & Videos – Document the entire property in its cleaned state as evidence in case of disputes.
• Return the Keys on Time – Late key returns can sometimes lead to charges, so hand them in as per your agreement.

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How to Contest Deposit Deductions via a Tenancy Deposit Scheme

1. Seek Advice and Support – You can seek help from SUSS your Student Union’s housing advice service, Citizens Advice, or a tenant rights organization.
2. Contest the decision within 3 months of moving out – You must be able to prove that you have tried to resolve the issue through negotiation with your landlord. Follow-up phone calls with an email detailing what was discussed, to keep for your records and to use as evidence if necessary.
3. Request a Breakdown of Deductions – Your landlord must provide a detailed list of reasons for withholding any part of your deposit.
4. Compare with Your Evidence – Check the original inventory, your photos, and any repair or cleaning receipts to challenge unfair claims.
5. Raise a Formal Dispute – If you disagree, contact the deposit protection scheme your deposit was registered with (e.g., TDS, DPS, or MyDeposits in the UK). This must be done within 3 months.
6. Submit Supporting Evidence – Send in your move-in/move-out photos, cleaning receipts, emails with the landlord, and any relevant paperwork.
7. Use the Free Adjudication Service – Deposit schemes offer a free resolution service where an independent adjudicator reviews the case and makes a decision.
8. Know Your Rights on Wear & Tear – Landlords cannot charge for reasonable wear and tear, such as faded paint or lightly worn carpets.

Taking these steps ensures you maximize your chances of getting your full deposit back and provides a clear process for disputing any unfair deductions.